Customer communication
Automatic status updates for your customers
'Is my machine ready yet?' is probably the question you get asked most on the phone. With Managed Repairs you update a repair's status in the admin panel, from 'scheduled' to 'in progress' to 'repaired', and the customer automatically receives an email about it. Fewer phone calls for you, a better-informed customer.
Popular devices in Zoetermeer
DeLonghi Magnifica Evo ECAM290.21
Jura E8
Philips 3200 Series EP3221
Nespresso Vertuo Next
Siemens EQ.6 plus TE651
Gaggia Classic Pro
Jura E6
Nespresso Pixie EN124
Questions
Frequently asked questions from coffee machine repair shops
No, as soon as you update a repair's status, the email goes to the customer automatically.
Yes, you can include an optional note with every status change, for example that a part has been reordered.
